Customer Success Specialist
hace 2 semanas
Customer Success
Ubicación:
Santa Cruz de la Sierra, Manzana 40
Modalidad:
Tiempo completo
Descripción del Cargo
En Uplabs AI desarrollamos Empleados y Sistemas de Inteligencia Artificial para Bancos, Hospitales, Aseguradoras, Hoteles y mas industrias. Buscamos a una persona ejecutiva, ordenada y con excelente comunicación, que sea el primer contacto con nuestros clientes corporativos y acompañe la operación de cada proyecto, asegurando claridad, seguimiento y satisfacción durante todo el proceso.
Este rol es la voz y el puente entre nuestros clientes y el equipo técnico, garantizando que los proyectos avancen sin bloqueos, con documentación clara y entregables organizados. Además, será responsable de gestionar solicitudes y tickets operativos de forma rápida, clara y profesional, manteniendo priorización y documentación impecable.
Responsabilidades
- Atender solicitudes y tickets de clientes de forma rápida, clara y profesional.
- Coordinar entregables, accesos, documentos y requerimientos con los clientes.
- Redactar minutas y actualizaciones ejecutivas (WhatsApp, email y reuniones).
- Organizar la documentación y mantenerla siempre actualizada (Drive/Notion).
- Reportar bloqueos y coordinar prioridades con el equipo técnico.
- Acompañar la operación de proyectos desde kickoff hasta salida a producción.
- Acompañar la operación de proyectos desde producción hasta mantenimiento.
- Supervisar el cumplimiento de plazos por parte del cliente.
- Asegurar trazabilidad de solicitudes y su impacto en el progreso del proyecto.
Perfil que Buscamos
- Excelencia en comunicación escrita y verbal.
- Capacidad de organización y seguimiento extremo.
- Profesionalismo frente a gerencias y equipos corporativos.
- Actitud ejecutiva: clara, directa y resolutiva.
- Habilidad para interpretar requerimientos mínimos de tecnología (APIs, workflows, bases de datos, etc.), aunque
no necesitas programar. - Capacidad para priorizar tickets según urgencia y relevancia para el proyecto.
Plus que Suman
- Experiencia en banca, seguros, salud o industrias reguladas.
- Experiencia en Customer Success, Project Management o consultoría.
- Conocimiento de CRM, procesos comerciales o call centers.
- Experiencia atendiendo tickets de soporte.
Herramientas que Usarás
- Google Workspace (Drive, Docs, Sheets)
- CRM
- WhatsApp Business
- Plataformas internas de IA de Uplabs AI
- Herramientas de gestión de tickets y proyectos
Qué Ofrecemos
- Oportunidad de trabajar en proyectos reales de IA empresarial en LATAM.
- Cultura de trabajo profesional, directa y orientada a resultados.
- Equipo en crecimiento con oportunidades de desarrollo.
- Trabajo 100% remoto.
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