Customer Success Specialist

hace 2 semanas


Santa Cruz de la Sierra, Santa Cruz, Bolivia Uplabs AI A tiempo completo

Customer Success

Ubicación:
Santa Cruz de la Sierra, Manzana 40

Modalidad:
Tiempo completo

Descripción del Cargo

En Uplabs AI desarrollamos Empleados y Sistemas de Inteligencia Artificial para Bancos, Hospitales, Aseguradoras, Hoteles y mas industrias. Buscamos a una persona ejecutiva, ordenada y con excelente comunicación, que sea el primer contacto con nuestros clientes corporativos y acompañe la operación de cada proyecto, asegurando claridad, seguimiento y satisfacción durante todo el proceso.

Este rol es la voz y el puente entre nuestros clientes y el equipo técnico, garantizando que los proyectos avancen sin bloqueos, con documentación clara y entregables organizados. Además, será responsable de gestionar solicitudes y tickets operativos de forma rápida, clara y profesional, manteniendo priorización y documentación impecable.

Responsabilidades

  • Atender solicitudes y tickets de clientes de forma rápida, clara y profesional.
  • Coordinar entregables, accesos, documentos y requerimientos con los clientes.
  • Redactar minutas y actualizaciones ejecutivas (WhatsApp, email y reuniones).
  • Organizar la documentación y mantenerla siempre actualizada (Drive/Notion).
  • Reportar bloqueos y coordinar prioridades con el equipo técnico.
  • Acompañar la operación de proyectos desde kickoff hasta salida a producción.
  • Acompañar la operación de proyectos desde producción hasta mantenimiento.
  • Supervisar el cumplimiento de plazos por parte del cliente.
  • Asegurar trazabilidad de solicitudes y su impacto en el progreso del proyecto.

Perfil que Buscamos

  • Excelencia en comunicación escrita y verbal.
  • Capacidad de organización y seguimiento extremo.
  • Profesionalismo frente a gerencias y equipos corporativos.
  • Actitud ejecutiva: clara, directa y resolutiva.
  • Habilidad para interpretar requerimientos mínimos de tecnología (APIs, workflows, bases de datos, etc.), aunque
    no necesitas programar.
  • Capacidad para priorizar tickets según urgencia y relevancia para el proyecto.

Plus que Suman

  • Experiencia en banca, seguros, salud o industrias reguladas.
  • Experiencia en Customer Success, Project Management o consultoría.
  • Conocimiento de CRM, procesos comerciales o call centers.
  • Experiencia atendiendo tickets de soporte.

Herramientas que Usarás

  • Google Workspace (Drive, Docs, Sheets)
  • CRM
  • WhatsApp Business
  • Plataformas internas de IA de Uplabs AI
  • Herramientas de gestión de tickets y proyectos

Qué Ofrecemos

  • Oportunidad de trabajar en proyectos reales de IA empresarial en LATAM.
  • Cultura de trabajo profesional, directa y orientada a resultados.
  • Equipo en crecimiento con oportunidades de desarrollo.
  • Trabajo 100% remoto.


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