Account & Collections Specialist

About PropFolio

PropFolio Management is a leading full-service property management firm specializing in Residential, Commercial, and Industrial asset classes. We integrate personalized service with advanced technology to deliver superior, end-to-end management experiences for property owners and tenants, maximizing the value of real estate investments. Our comprehensive, hands-on management services include:

·      Property Listing, Marketing and Leasing.

·      Rent Roll Management, Collection and Delinquency Oversight.

·      Maintenance and Repairs (Coordination and Dispatch).

·      Account Management (Payables and Receivables).

·      Financial Reporting, Bookkeeping and Budgeting Support.

Your Role at PropFolio

We are seeking a Lease Compliance & Collections Specialist to lead delinquency management and lease compliance across our residential and commercial properties. This is a key role within the Leasing Department with responsibility for safeguarding cash flow by maximizing rent collections and minimizing delinquency through disciplined portfolio oversight, proactive tenant engagement, and strategic negotiation.

The Lease Compliance & Collections Specialist achieves win-win resolutions through the structured use of incentives and legal tools to collect past-due balances while preserving tenant relationships. The successful candidate will combine operational precision with emotional intelligence to understand tenant circumstances, build trust, and influence tenant behavior while upholding company standards for professionalism, respect, and fairness.

In This Role You Will

Engage, Negotiate, and Resolve
[a1] 
:

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Review and update the Delinquency Report daily to identify and prioritize accounts requiring action, while following-through on each case.

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Conduct professional and empathetic outreach to delinquent tenants primarily via phone and email to recover outstanding balances and reduce eviction-related costs.

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Apply consultative persuasion techniques to understand each tenant's situation, uncover constraints, and co-develop tailored repayment strategies, such as:

• Short-term repayment plans or installment schedules.

• Partial payment arrangements with follow-up auto-payment setup.

- Temporary deferral plans with defined reinstatement conditions.

- Incentive-based settlements (e.g. fee waivers for lump-sum payment).

- Legally binding payment stipulations approved by counsel.

- Demonstrate persistence, empathy, and professionalism in every interaction, maintaining trust while achieving payment commitments.

Post Late Fees and Serve Legal Notices:

• Issue late payment reminders, apply fees, and maintain accurate records of payment history.

• Issue 3-Day Notices and other statutory communications in compliance with Florida landlord-tenant law.

• Protect ownership interests by collaborating with Legal Counsel to coordinate next steps-ranging from stipulations and settlements to eviction proceedings.

3.
Rent Collection and Lease Compliance:
Oversee the monthly rent roll, ensure accurate recordkeeping in PropFolio, and maintain complete, compliant documentation aligned with company policies and regulations.

Reporting, Analysis, and Collaboration:
Prepare regular reports on delinquency and payment trends, recommend preventive actions with Accounting and Management, and foster a collaborative, accountable, and continuously improving team culture.

Contribute to a Positive Company Culture:

Be a welcoming and professional team member who fosters collaboration, accountability, and continuous improvement.

What We Look For

Experience & Background:

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3-5 years of professional experience in collections, delinquency management, customer relations, or other roles requiring strong negotiation, problem-solving, and client engagement skills. Familiarity with leasing or tenant relations is preferable but not required.

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Bilingual proficiency in English and Spanish is required.

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Experience working in a fast-paced, customer-facing environment that requires strong attention to detail, multitasking, accuracy, and clear documentation practices.

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Proven ability to manage time-sensitive tasks, coordinate across departments, and maintain high standards of accuracy and organization to drive results.

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Eagerness to develop subject-matter knowledge in property management through training and hands-on experience.

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Prior experience supporting U.S. based clients or business environments is a plus.

Skills & Attributes:

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Strong emotional resilience and professionalism. Able to remain composed, objective, and empathetic when faced with difficult or emotional tenant situations, including hostility or hardship stories.

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Exceptional communication and interpersonal skills with the ability to influence, negotiate, and resolve sensitive issues diplomatically.

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Positive attitude, team-first mindset, and commitment to continuous learning and improvement.

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Outstanding organizational and time management skills, with the ability to prioritize tasks, meet deadlines, and work independently as well as collaboratively within a team.

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Adaptable in dynamic and high-volume environments, with a proactive and resourceful approach to problem-solving.

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Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software applications. Comfortable navigating digital tools and platforms, such as CRMs, workflow systems, document management tools, or communication software.

Education:

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Education Level/Degree: Bachelor's Degree ideally in Business Administration, Communications, Hospitality, or a related field.

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Ongoing on-the-job training will be provided to support onboarding and development.

Why PropFolio?

Join a fast-growing company at the forefront of the property management industry and make a meaningful impact on our business and the communities we serve. Enjoy working in a collaborative and supportive work environment with opportunities for professional growth and development.

Workplace Type:

At PropFolio we place people at the center of everything we do. We embrace diverse backgrounds, celebrate fresh perspectives, and champion a culture of inclusion where team members are respected, valued, and empowered to bring their best every day.