Accountant / Collections Specialist

About PropFolio
PropFolio Management is a leading full-service property management firm specializing in Residential, Commercial, and Industrial asset classes. We integrate personalized service with advanced technology to deliver superior, end-to-end management experiences for property owners and tenants, maximizing the value of real estate investments. Our comprehensive, hands-on management services include:

• Property Listing, Marketing and Leasing.

• Rent Roll Management, Collection and Delinquency Oversight.

• Maintenance and Repairs (Coordination and Dispatch).

• Account Management (Payables and Receivables).

• Financial Reporting, Bookkeeping and Budgeting Support.

Your Role at PropFolio

We are seeking a Lease Compliance & Collections Specialist to lead delinquency management and lease compliance across our residential and commercial properties. This is a key role within the Leasing Department with responsibility for safeguarding cash flow by maximizing rent collections and minimizing delinquency through disciplined portfolio oversight, proactive tenant engagement, and strategic negotiation. The Lease Compliance & Collections Specialist achieves win-win resolutions through the structured use of incentives and legal tools to collect past-due balances while preserving tenant relationships. The successful candidate will combine operational precision with emotional intelligence to understand tenant circumstances, build trust, and influence tenant behavior while upholding company standards for professionalism, respect, and fairness.

Key Responsibilities:

Manage Rent Roll & Lease Compliance:

• Oversee monthly rent collection and track receipts in PropFolio.
• Monitor tenant payment patterns and flag at-risk accounts for early intervention.

Tenant Engagement & Negotiation:

• Update delinquency reports daily and prioritize accounts for action.
• Conduct empathetic outreach to recover balances via phone/email.
• Develop tailored repayment strategies (installments, deferrals, fee waivers).
• Maintain professionalism and trust in all interactions.

Late Fees & Legal Coordination:

• Apply late fees, issue reminders, and maintain accurate records.
• Serve statutory notices (e.g., 3-Day Notices) in compliance with law.
• Collaborate with legal counsel on settlements or eviction proceedings.

Portfolio Protection:

• Keep complete delinquency documentation in PropFolio.
• Partner with Accounting to ensure charges and credits are accurate.
• Ensure compliance with company policies, Fair Housing, and state laws.

Reporting & Insights:

• Prepare weekly/monthly reports on delinquency trends, recovery, and pending legal actions.
• Identify patterns, recommend preventive strategies, and support strategic decisions.

Company Culture:

• Be a professional, collaborative, and accountable team member.

Experience & Background:

• 3–5 years in collections, delinquency management, customer relations, or negotiation-heavy roles.
• Bilingual in English and Spanish.
• Experience in fast-paced, customer-facing environments with strong attention to detail.
• Familiarity with property management or leasing is a plus.

Skills & Attributes:

• Emotional resilience, professionalism, and empathy in challenging situations.
• Strong communication, negotiation, and problem-solving skills.
• Team-oriented with a positive attitude and commitment to improvement.
• Excellent organization, time management, and ability to prioritize tasks.
• Proficiency in Microsoft Office and comfort using digital tools and platforms.

Education:

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
• On-the-job training provided.