Driver Operations Specialist

We are a highly-regarded, high-tech unicorn company; we have been making a positive impact globally since 2013 by harnessing the power of innovative mobile technologies. With our cutting-edge solutions and dynamic work environment, we provide a unique opportunity for individuals to be a part of a team that is changing the lives of millions for the better

We are expanding our Ride-Hailing Department and we're looking for a
Driver Operations Specialist
to be responsible for managing our driver operations process in their given region.

Please notice that CVs in English will be considered primarily.

What you will do:

Organize and Optimize Engagement Processes

• Coordinate strategies to
  attract, activate, reactivate, and retain
  drivers
• Lead initiatives to
  maximize driver lifecycle value
  , from first contact to long-term engagement

Lead and Motivate the Team

• Lead and manage
  a team of agents focused on driver engagement
• Conduct
  training sessions
  to develop key skills for user acquisition and activation
• Foster a
  motivating and high-performance
  team environment

Manage KPIs and Funnel Efficiency

• Monitor and optimize the entire driver funnel: from
  app installation
  to completing
  successful orders
• Track and improve territory KPIs
• Design and execute
  action plans
  to improve key metrics

Implement Motivational Programs

• Create and execute
  incentive programs
  to boost agent and driver performance
• Share
  performance feedback
  and insights to encourage continuous improvement

Support Activation & Reactivation Strategies

• Assist in
  launching, adapting, and enhancing
  strategies for driver activation/reactivation
• Manage
  third-party partnerships
  to increase the number of new drivers onboarded

Monitor CRM & Communication Quality

• Oversee
  call scripts
  and
  AI-driven communication
  tools
• Continuously
  test and refine
  communication approaches for optimal user experience
• Ensure all touchpoints deliver
  high-quality interactions

Execute City Launches

• Travel within the country
  to support on-the-ground efforts for new city launches
• Organize and lead
  local driver recruitment
  campaigns

Market Monitoring & Cross-Functional Collaboration

• Stay on top of
  competitor activity
  (bonuses, offers, etc.)
• Ensure seamless
  cross-functional communication
  with internal stakeholders to align strategies and priorities

What we expect from you:

• Advanced English proficiency
  : Both written and verbal communication skills are required
• Strong understanding of the
  sales funnel
  and how it applies to driver acquisition
• Proven
  customer relationship management
  skills, particularly in managing large-scale recruitment efforts
• Experience in
  sales
  or recruitment, with a focus on meeting targets and performance optimization
• Intermediate or Advanced Excel skills
  , with the ability to analyze data, create reports, and track KPIs
• Availability for business travel
  to manage recruitment activities across different regions
• Degree in Business Administration, Marketing, or a related field
  (either in progress or completed)
• Sales team management experience
  is highly desirable, particularly in recruitment or acquisition environments
• Strong analytical and problem-solving skills
  to address challenges in driver recruitment and recommend improvements
• Adaptability and flexibility
  in a fast-paced environment with evolving recruitment demands and market conditions
• Knowledge of local transportation regulations
  and market trends would be a plus

We offer:

• Competitive salary range.
• Opportunity for advancement and upward mobility within the organization, allowing for increased levels of responsibility and growth within the company