CRM Technical Lead

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The CRM Technical Lead will be responsible for overseeing the design, implementation,

and maintenance of the company's Customer Relationship Management (CRM) platform.

This role involves leading a team of developers, collaborating with business and technology

stakeholders to gather requirements, and ensuring that the CRM system integrates seamlessly

with other business applica;ons to support customer experience, sales, and marketing

initiatives.

Key Responsibilities:
Technical Leadership

• Lead and manage the CRM development team, providing technical direc;on and mentorship.
• Oversee all CRM system architecture, configuration, monitoring and customization.
• Stay updated on new CRM technologies and trends, implementing improvements as needed.

CRM System Management

• Ensure the CRM platform is effectively configured to meet business needs.
• Develop, implement, and maintain integration between the CRM and other systems (e.g., ERP, marketing automation, third-party tools).
• Lead upgrades, patches, and regular system maintenance.

Stakeholder Collaboration

• Work closely with sales, marketing, and customer service teams to gather business requirements and translate them into technical solutions.
• Communicate technical issues, project timelines, and risks to non-technical stakeholders.

Development and Customization

• Lead the design, development, and testing of custom CRM features, including workflows, dashboards, and reporting.
• Ensure data quality and integrity by setting data governance standards.
• Create and maintain technical documentation for system configurations and

custom development.

Project Management

• Manage CRM projects from inception through delivery, including scoping, scheduling, and resource alloca;on.
• Ensure CRM initiatives are delivered on ;me, within scope, and within budget.
• Conduct post-implementation evaluations to ensure system stability and identify opportunities for continuous improvements.

Skills And Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience in CRM development and architecture, with at least 2 years in a Technical Lead role.
• Strong knowledge of CRM platforms (e.g., Salesforce, Zoho, Gladly, HubSpot)
• Expertise in integration technologies (e.g., APIs, web services).
• Proficient in programming languages relevant to the CRM platform (e.g., python

JavaScript).

• Experience with chatbots, AI implementations is a plus.
• Experience with database management and reporting tools.
• Strong problem-solving skills and ability to work under pressure.
• Excellent communication and leadership skills.
• Experience with Agile/Scrum project management methodologies.
• Knowledge of marketing automation and customer service tools.

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