Client Services Associate

hace 4 días


La Paz, La Paz, Bolivia EXT A tiempo completo Bs20.000 - Bs30.000 al año

Company & Culture

EXANTE is a pioneering wealth tech company that delivers cutting-edge centralized trading solutions and robust B2B financial infrastructure, driving value through innovative technology. Our proprietary trading platform offers seamless access to diverse financial instruments- including stocks, ETFs, bonds, futures, and options- all within a single, multi-currency account.

We cultivate a culture that transcends the ordinary, where rapid responses to market dynamics and proactive problem-solving are the norm. At EXANTE, the potential to make a meaningful impact is ever-present. Our team members continuously pursue personal and professional growth, empowered to spearhead change across people, processes, and products. True innovation stems from an insatiable desire for improvement, and everyone at EXANTE is committed to fostering this spirit and propelling the company into the future.

As a rapidly expanding global firm with over 600 talented employees from 65 nationalities across 70 locations, we are a frontrunner in the financial sector. Our investment priorities are clear: We prioritize investing in our most valuable asset - our people. Join us in shaping the future of finance.

About the Role

The Client Service Associate acts as the primary point of contact for clients, ensuring an exceptional service experience through prompt and professional support. This role involves handling client inquiries, coordinating with internal teams, and maintaining strong client relationships to support business growth and retention.

Reporting line: Client Services Team Leader

Location: Remote

Responsibilities

Manage client inquiries via different channels: email, live chat, and phone calls within set SLAs and KPIs

Provide excellent customer support by identifying customers' needs and solving tasks with an individual approach

Liaise with internal teams to find solutions to more complex inquiries

Navigate inquiries to the relevant departments when necessary

Maintain a sound knowledge of our product and industry

Maintain a positive image of our company

Contribute towards various side projects and tasks such as FAQ upkeep and internal documentation

Regularly communicate feedback and suggestions with your line manager

Qualifications

Financial markets and industry knowledge

Previous experience in a brokerage/investment company

Fluency in written and spoken English at a professional level

Strong client-focus service skills

Understanding of basic technical principles

Excellent communication skills, both written and verbal

Strong organizational skills and attention to detail

Comfortable working in a fast-paced environment

Ability to multitask effectively

Comfortable with working shifts

Previous experience with tools like Intercom, Atlassian.

We Offer*

Competitive salary & performance-based bonus programs

Corporate benefits (choose your preferred options)

Truly inspiring culture, pleasant and informal work environment

Ongoing education & training programs

Opportunity to network and connect in the Corporate Events

Global career opportunities

*Benefits/perks listed above may vary depending on the nature of your employment with the company and the country where you work.

A group of disruptive technology experts created EXANTE. With an impressive track record in the industry and knowledge of the markets, our systems are built to democratize access to global financial instruments for professional traders and institutional investors.


  • Client Services

    hace 4 días


    La Paz, La Paz, Bolivia HB Travels A tiempo completo Bs15.000 - Bs30.000 al año

    Are you passionate about travel and enjoy helping others create unforgettable experiences? Were seeking motivated, customer-focused individuals to join our team in a Client Services / Travel role. Work remotely while guiding clients, managing bookings, and delivering exceptional service.What You'll DoAssist Clients- Help travelers plan and book...

  • Event Planner

    hace 2 días


    La Paz, La Paz, Bolivia InEvent A tiempo completo $40.000 - $60.000 al año

    ABOUT INEVENTInEvent is an innovative and fast-paced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises, creating high-level management for the c-level suite and robust operational tools for analysts and managers.WHO WE AREInEvent is a remote event tech company with InEventers in over 13 different...


  • La Paz, La Paz, Bolivia Avanti Way Realty A tiempo completo $40.000 - $80.000 al año

    About PropFolioPropFolio Management is a leading full-service property management firm specializing in Residential, Commercial, and Industrial asset classes. We integrate personalized service with advanced technology to deliver superior, end-to-end management experiences for property owners and tenants, maximizing the value of real estate investments. Our...


  • La Paz, La Paz, Bolivia UNFPA A tiempo completo Bs30.000 - Bs60.000 al año

    The Position:To achieve the results of the Country Programme, a Programme Assistant is required, who will support the implementation of UNFPA activities, providing logistical, administrative and financial support, under the direct supervision of the Operations Manager and in coordination with the Assistant Representative.How you can make a difference:UNFPA...


  • La Paz, Bolivia EXT A tiempo completo

    Company & CultureEXANTE is a pioneering wealth tech company that delivers cutting-edge centralized trading solutions and robust B2B financial infrastructure, driving value through innovative technology. Our proprietary trading platform offers seamless access to diverse financial instruments- including stocks, ETFs, bonds, futures, and options- all within a...

  • Client Services

    hace 4 días


    La Paz, Bolivia HB Travels A tiempo completo

    Are you passionate about travel and enjoy helping others create unforgettable experiences? Were seeking motivated, customer-focused individuals to join our team in a Client Services / Travel role. Work remotely while guiding clients, managing bookings, and delivering exceptional service.What You'll DoAssist Clients- Help travelers plan and book personalized...


  • La Paz, , Bolivia OSC Top Solutions Group A tiempo completo Bs5.000 - Bs6.500 al año

    OSC es un integrador regional especializado, ofrece diferentes soluciones en el sector de Telecomunicaciones y TI. Con más de 25 años de experiencia y presencia en más de 15 países, cuenta con un talento humano de más de 900 colaboradores. Nos encontramos en la búsqueda del mejor talento para cubrir la posición de Especialista de Soporte TI, que...

  • Financial Solutions

    hace 1 semana


    Totora, La Paz, Bolivia IDB Invest A tiempo completo $80.000 - $1.900.000 al año

    Potential LocationsThe position may be based at any of our country offices or at our headquarters in Washington, DC. As IDB Invest operates in 26 countries across Latin America and the Caribbean, the specific location will be determined based on business needs, allowing us to strategically align talent with organizational priorities.We improve livesThe IDB...


  • La Paz, , Bolivia ProcessMaker A tiempo completo Bs40.000 - Bs80.000 al año

    The Customer Success Manager is accountable for customer onboarding, adoption, retention and expansion. Working cross functionally, CSMs create a value flywheel for customers; expanding features, processes and users. As a leader on the CSM team, the right candidate will also contribute to the continuous improvement of the CSM function by establishing...

  • Ejecutivo de Ventas

    hace 1 semana


    Santa Cruz de la Sierra, Santa Cruz, Bolivia astara A tiempo completo $40.000 - $80.000 al año

    Astara: Global Mobility for a World on the MoveAt Astara, we've been redefining mobility for over 40 years, connecting people with cutting-edge technology and staying one step ahead. Today, with operations in19 countries, annual revenues exceeding5 billion euros, and a diverse team of3,000+ peoplefrom50 nationalities, we lead the way in automotive...

  • Graphic Designer

    hace 2 semanas


    Santa Cruz de la Sierra, Santa Cruz, Bolivia Dunosis A tiempo completo Bs20.000 - Bs25.000 al año

    Company DescriptionDunosis offers personalized services and exceptional expertise to provide business solutions in Marketing, Web Development, and Outsourcing. Our team focuses on delivering tailored solutions to meet the specific needs of each client. Our commitment to excellence ensures that businesses can effectively enhance their operations and reach...

  • Salesperson

    hace 6 días


    Santa Cruz de la Sierra, Santa Cruz, Bolivia NEXUS PATIO TECH A tiempo completo Bs20.000 - Bs25.000 al año

    Company DescriptionAt Nexus Patio Tech, we develop advanced technologies to revolutionize logistics and delivery in various sectors. We specialize in the automation and optimization of operations through solutions ranging from mobile and web platforms to autonomous and semi-autonomous robots. These innovations are designed to improve efficiency, reduce...


  • Santa Cruz de la Sierra-Bolivia (On site) AssureSoft A tiempo completo Bs30.000 - Bs60.000 al año

    The key to our success is simple; we deliver the highest quality, on time, with passion and commitment, and live every day by a set of great values. We've built a company that fosters long-term careers in an environment of continuous learning, with cutting-edge benefits, tools, and resources. In addition, certifications that endorse our company as a great...