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Assistant for Customer Management

hace 2 semanas

Cochabamba, Cochabamba, Bolivia PST A tiempo completo

About Us

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PST.AG is a forward-thinking company that seeks motivated and communicative professionals to join our team. We are committed to delivering exceptional customer experiences and require a skilled Customer Support Specialist to help us achieve this goal.

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Job Summary

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This is a unique opportunity to work in a dynamic environment where you will be responsible for managing customer cases, resolving issues, and providing top-notch support. If you have excellent communication skills, experience in customer-facing roles, and proficiency in using ERP-Systems, we encourage you to apply.

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Key Responsibilities

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  • Manage customer tickets efficiently and effectively
  • Provide exceptional customer support
  • Collaborate with cross-functional teams
  • Develop and maintain a deep understanding of our products/services
  • Meet performance targets and contribute to business growth
  • Perform additional tasks as required, including:
    • Customer care
    • Process documentation
    • Workflow management
    • Marketing/Social Media
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Requirements

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  • Bachelor's degree in a related field
  • At least 5 years of experience in a similar role
  • Experience in sales, marketing, or customer service
  • Strong analytical and problem-solving skills
  • Excellent written and verbal communication skills
  • Flexibility and adaptability in a fast-paced environment
  • Familiarity with working in Central European Time (CET)
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Preferred Qualifications

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  • Proficiency in using ERP-Systems
  • Experience with Large Language Models (LLM)
  • Knowledge of digital marketing principles
  • Basic knowledge of programming languages