real time ops
hace 1 semana
Misión
Supervisar y controlar en tiempo real toda la operación de pedidos eCommerce/Contact Center con el fin de asegurar el cumplimiento de los SLA definidos, anticipar desvíos operativos, activar protocolos correctivos y garantizar la experiencia del cliente final
Responsabilidades
- Monitoreo de pedidos y rutas desde plataforma en tiempo real
- Gestión de alertas y eventos fuera de umbrales definidos
- Coordinación directa con call center, riders y puntos de despacho
- Registro de desvíos operativos y causas raíz
- Generación de reportes operativos y análisis de desempeño
- Escalamiento de incidencias a tecnología o terceros según flujo definido
- Participación en reuniones de seguimiento operativo y mejora de procesos
Requisitos
Licenciatura en Ingeniería Industrial, Sistemas, Logística o afines
Conocimiento en operación eCommerce y logística
Certificaciones en metodologias agiles
Analisis de datos
RECUERDA QUE AL DAR CLIC EN
POSTULARME
DEBERÁS COMPLETAR TUS EVALUACIONES EN TU PÁGINA DE CANDIDATO.
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