real time ops

hace 1 semana


Santa Cruz de la Sierra, Santa Cruz, Bolivia Farmacorp A tiempo completo

Misión
Supervisar y controlar en tiempo real toda la operación de pedidos eCommerce/Contact Center con el fin de asegurar el cumplimiento de los SLA definidos, anticipar desvíos operativos, activar protocolos correctivos y garantizar la experiencia del cliente final

Responsabilidades

  • Monitoreo de pedidos y rutas desde plataforma en tiempo real
  • Gestión de alertas y eventos fuera de umbrales definidos
  • Coordinación directa con call center, riders y puntos de despacho
  • Registro de desvíos operativos y causas raíz
  • Generación de reportes operativos y análisis de desempeño
  • Escalamiento de incidencias a tecnología o terceros según flujo definido
  • Participación en reuniones de seguimiento operativo y mejora de procesos

Requisitos
Licenciatura en Ingeniería Industrial, Sistemas, Logística o afines

Conocimiento en operación eCommerce y logística

Certificaciones en metodologias agiles

Analisis de datos

RECUERDA QUE AL DAR CLIC EN
POSTULARME
DEBERÁS COMPLETAR TUS EVALUACIONES EN TU PÁGINA DE CANDIDATO.



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