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team leader de contact center a distancia
hace 4 horas
Would you like to help us achieve our purpose of connecting more people, improve their lives and develop our communities? If so, Tigo is for you
We believe in innovation, we adapt and are agents of change. Our customers are at the center of everything we do.
Come and grow with our team, where together we will transform lives and communities. Additionally, you will have the opportunity to participate in challenging projects and bring your innovative ideas.
This is your opportunity, come and be part of Sangre Tigo
Apply right now
Objetivo del puesto
Administrar eficientemente los recursos de los servicios de Contact Center a distancia, coordinar, gestionar y hacer seguimiento a las solicitudes de las áreas de Contact Center, realizando una coordinación efectiva con las diferentes áreas internas de la compañía, como también con las operaciones de los diferentes países a los que se brinda servicios asegurando el cumplimiento de la calidad y eficiencia en la gestión de las tareas asignadas.
Responsabilidades del puesto
Controlar los costos del servicio de Contact Center a distancia con el objetivo de no sobrepasar el presupuesto asignado.
Controlar los costos mensuales del servicio de Contact Center a distancia con el objetivo de no sobrepasar el presupuesto asignado por cada operación GO-BO.
Coordinar y revisar entregables de horas ejecutadas para clientes GO-BO para servicios en Ecare, Contact Center u otra plataforma asignada, esto a partir de revisiones periódicas para el completo aseguramiento de acuerdos de servicios.
Conciliar el resultado de facturación con clientes GO-BO para servicios en Ecare, Contact Center u otra plataforma asignada y asegurar acuerdos de conformidad para el correspondiente pago.
Diseñar planes estratégicos para garantizar el cumplimiento de los KPI´s asignados.
¿Qué te pedimos?
Licenciatura en administración de empresas, ingeniería comercial, comunicación social, ing de sistemas y/o ramas afines
2 años en cargos de supervisión
Tigo Bolivia tiene mas de 30 años en nuestro país, invirtiendo en mantener a nuestros clientes y las comunidades conectadas a través de la telefonía e internet de alta velocidad, internet fijo ilimitado, subscripciones de televisión, contenido de entretenimiento, servicios de billetera móvil y servicios corporativos.
Generamos más de 2,800 fuentes de empleo para estudiantes y profesionales, en su mayoría Bolivianos, además de 20 países representados en nuestra operación, quienes buscan estabilidad, un ambiente cercano y un propósito por el que trabajar. Nos enorgullecemos de nuestra diversidad tanto en perfiles profesionales así como de orígenes, género, raza, religión, preferencias sexuales y todo lo que pueda aportar a una visión más completa y enriquecida.
Tenemos el mejor capital humano; líderes en desarrollo, que buscan la evolución de la compañía y que cada día aportan sus conocimientos, pasión, integridad y total dedicación a cumplir sus objetivos. Cuidar de nuestra gente es primordial, es por ello que invertimos en programas de entrenamiento y desarrollo, medidas de seguridad y beneficios que hacen Tigo Bolivia Un gran lugar para Trabajar
Millicom | Tigo is proud to be an Equal Employment Opportunity employer committed to a diverse workforce and nondiscrimination policy in all aspects of employment. We provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a disabled veteran or other protected veteran, or any other protected characteristic, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.
