Associate Software Engineer

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what's the role all about?
The Associate Software Engineer designs, develops, tests and maintains the NICE CX software platform. Key responsibilities include all tiers of the NICE CX technology, including (but not limited to) design and development of NICE CX products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile development processes.

About the team:
The Reporting Team focuses on delivering insights and data-driven solutions that empower our users to make better decisions. Our key responsibilities include the development and maintenance of:

• Prebuilt Reports: Standardized reports designed to provide immediate value to our customers using real-time and historical data.
• Custom Reports: Tailored solutions to satisfy the customer requirements, ensuring flexibility and precision.
• Real-Time and Historical APIs: APIs that enable customers to access critical data on demand, whether it's real-time or historical data.

The team currently operates within monolithic architecture. However, we are transitioning to a modern microservices architecture hosted by AWS. One of our key initiatives is the development of a New scheduler, leveraging microservices to enhance scalability, performance, and reliability.

The Reporting Team is a critical component of our organization joining this team means contributing to the evolution of our reporting products and being part of a transformative journey to the cloud.

How will you make an impact?

• Work as a member of an agile team to enhance and improve software written in one or more of the following languages: C#, ASP.NET, .Net 8, SQL
• Responsible for delivering the project reports, including developing various report formats, dashboards, presentations and others, as required by the project team.
• Code and Automate testing processes to improve efficiency, reduce errors, and ensure high-quality.
• Manage time effectively working on one or more concurrent projects.
• Deliver high-quality software on time.
• Attend meetings and training as required.
• Works with system analysis and product management for the successful completion of a project. Implement and maintain monitoring tools to proactively identify and address issues, ensuring system reliability.
• Advocate for best practices in coding, documentation, and testing to maintain high-quality standards.
• Knowledge of performance testing tools and methodologies to ensure scalability and reliability of reporting solutions.

Have you got what it takes?

• Bachelor's degree in Computer Science, Business Information Systems or related field or equivalent work experience is required.
• Well established technical problem-solving skills.
• Experience in the following software languages: C#, ASP.NET, Javascript, Angular
• Experience with the Microsoft Suite (.NET Framework, Visual Studio)
• Experience with developing window services, window clients and multi-threaded software.
• Strong knowledge of SQL, including writing complex queries and applying SQL Query Optimization Techniques to improve performance.
• Experience with Snowflake for data warehousing, including query optimization, data modeling, and integration.
• Experience in creating and maintaining ETLs (Extract, Transform, Load)
• Excellent communication skills
• Excellent problem-solving skills
• Excellent decision-making skills
• Working knowledge of unit testing
• Working knowledge of user stories or use cases
• Working knowledge of design patterns or equivalent experience.
• Working knowledge of object oriented software design.
• Team Player
• Desire to work in a fast-paced environment

What are the technologies we use?

• AWS (e.g. IAM, SQS, CloudWatch)
• Grafana, ArgoCD, Prometheus
• JavaScript build tools
• Angular
• SQL
• CSS
• REST APIs
• GitHub
• .NET 8 & C# 12
• SSIS ETL
• SQL Server including query optimization
• JMeter
• Amazon Aurora MySql database
• Docker and Kubernetes (AWS EKS)
• Snowflake data warehouse
• Continuous Integration/Continuous Deployment (CI/CD)
• Visual Studio or VS Code on Windows

About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.