Member Solutions Centre Representative I

Grow your career with one of Manitoba's Top Employers since 2014.

At Access Credit Union, we support a professional and innovative work environment with a corporate culture that uniquely embraces empowerment, accountability, and trust. We recognize and value each employee's contributions to our success, which is why we offer competitive compensation, 100% company paid health benefits, employer-matched pension plan, continuing education, and career advancement opportunities within our credit union.

At Access Credit Union, our values are straightforward:

• Do good

• Be better

• Own it

• Move forward

The Member Solutions Centre Representative I (MSCR I) provides a high standard of financial service to existing and potential members. As the first contact on all incoming telephone calls, chats, and e-mails, the Member Solutions Centre Representative I contributes positively to the achievement of business development objectives responding to inquiries, processing transactions and promoting the full range of credit union products and services.

Key Responsibilities and Accountabilities

• Creating positive impressions as the first point of contact for members and potential members contacting Access Credit Union.

• Build member relationships by resolving member problems/inquiries over the phone, chat, email, and other forms of communication.

• Maintain thorough knowledge of and adhere to credit union policies and procedures on risk management, confidentiality, security and fraud prevention.

• Proactively respond, identify and cross-sell products and service using an advice-based approach

• Utilize open-ended questions and techniques to overcome business objections

• Refer to the appropriate credit union specialist for lending and wealth management inquiries

• Set up appointments with staff in the branches to further assist member's or contact members on behalf of departments within the branch.  

• Set up online banking for personal memberships; reset passwords and troubleshoot; and provide walkthroughs with members. 

• Maintain open communication and cooperation with various Access Credit Union department staff to ensure a friendly and efficient work environment.  

• Process non-registered and registered investment instructions using internal software and completing day-to-day tasks

• Balance electronic ledger on a daily basis through the banking system

• Work collaboratively with other team members to achieve organizational objectives

• Actively participate in meetings, planning and training initiatives, sharing information and ideas to build organizational achievement and success

This list is not inclusive and other tasks and/or responsibilities may be assigned by your supervisor. 

Essential Qualifications

• Grade 12 diploma or equivalent   

• Minimum of 1-year previous experience in customer/member service role, experience within a contact centre or financial service preferred

• Knowledge of Access Credit Union's products and services  

• Demonstrated desire to serve others in a friendly and professional manner  

• Ability to identify and willingness to act upon sales and service opportunities  

• Strong interpersonal and communication skills, both verbal and written  

• Ability to work in fast-paced environment and perform well under pressure  

• Ability to prioritize using sound judgment to make timely and effective decisions  

• Proficient computer skills  

• Ability to follow standardized policies and procedures  

• Attention to detail with high degree of accuracy  

• Basic knowledge of risk management within the financial industry  

• Business Administration or other post-secondary education would be considered an asset 

Note: This successful candidate would need to work out of one of the following locations, 1200 Henderson Hwy, Selkirk (1012 Manitoba Ave), Winkler (295 Main St).

Employee Sub-Type

Fixed Term (Fixed Term

Target End Date

Starting Salary

$40,492.92

If you are interested in this position, apply today Applications for the position close at 12:01 a.m. on the Job Posting End Date.

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