Customer Service Representative

ALOHAS is more than a fashion brand: it's a responsible shopping experience and a chance to participate in the fight against overproduction in fashion.

Working at ALOHAS is being part of the innovation and growth of a Spanish start-up with a young, creative and proactive team, where innovation, collaboration, and high energy drive our success. It's demanding but extremely rewarding due to an environment where we take pride in learning from one another and strive to make sustainability a way of life beyond the workplace.

In a nutshell, we love what we do and it shows

THE ROLE

We are looking for a Customer Service Specialist based in LATAM to work 100% remotely for ALOHAS. The Customer Service Representative will be responsible for providing an excellent customer service experience to clients through different contact channels, in order to enhance customer satisfaction, and engagement and increase our sales.

Schedule- The working hours are:

• Monday to Friday: from 09:00 AM to 06:00 PM (CEST)
• Saturday to Sunday: OFF

OR

• Monday, Thursday and Friday: from 01:00 PM to 10:00 PM (CEST)
• Tuesday to Wednesday: OFF
• Saturday to Sunday: from 10:00 AM to 07:00 PM (CEST)

YOUR CHALLENGE

• Exemplary Customer Service: Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Prompt Responses: Address customer inquiries swiftly and efficiently.
• Multi-Channel Communication: Engage with customers through various channels, including social media, to provide seamless support.
• Problem Solving: Acknowledge and resolve customer complaints with a solution-oriented mindset.
• Product Expertise: Become a product expert to confidently answer any questions customers may have.
• Order Processing: Handle orders, forms, applications, and requests accurately and promptly.
• Record Keeping: Keep detailed records of customer interactions, transactions, comments, and complaints.
• Team Collaboration: Communicate and coordinate with colleagues to ensure smooth operations.
• Feedback Loop: Provide valuable feedback on the efficiency of our customer service process.
• Customer Satisfaction: Strive to ensure customer satisfaction and deliver top-notch professional support.

YOU WILL ROCK IN THIS ROLE IF YOU

• Have 2–3 years of experience in E-Commerce customer service, ideally within the fashion industry. (Note: in-person retail experience only will not be considered.)
• Are based in LATAM — this is a must.
• Bring patience, empathy, and positivity to every interaction.
• Are proactive and full of energy, with a strong sense of ownership and the drive to make things happen.
• Can earn trust quickly and communicate with confidence and warmth.
• Are organized, reliable, and detail-oriented — you keep things running smoothly even under pressure.
• Embrace feedback as fuel for growth and love learning every day.
• Work collaboratively but also shine when working independently.
• Have excellent communication skills (written and spoken) in English and Spanish; additional languages like French or Italian are a big plus.
• Are solution-oriented — you don't stop at the problem, you find the way forward.
• Learn fast, adapt easily, and stay curious.
• Feel genuine passion for fashion and sustainability — because you'll be representing both every day
• Are comfortable using digital tools (Gorgias, Odoo, Shopify, ClickUp — or similar systems).

BENEFITS

• Culture of freedom, responsibility, and trust .
• Remote-first mindset: work from wherever you feel most productive and inspired. .
• Exclusive discounts on ALOHAS products — and yes, your friends can enjoy them too
• Discounts: Our team has special discounts and we do not forget their friends either
• International environment: join a global, multicultural team and gain exposure to the latest e-commerce practices .
• Continuous feedback culture: we care about helping you grow and do your best work.

Ready for the challenge?

About ALOHAS

Want to know more? Video Presentation
Apply with us:
Our product: IG: @alohas