Help Desk Specialist
hace 1 semana
About Us
We're a forward-thinking team with big ambitions, driven by innovation and the desire to make an impact. We are scaling our technology and talent to build intelligent, data-driven systems. We're looking for experienced Python developers passionate about AI, data engineering, and agentic frameworks. This is an opportunity to shape the future of our platform and mentor emerging talent.
Position Summary
We are seeking a detail-oriented and customer-focused Help Desk Specialist to support our IT team. The ideal candidate will serve as the first point of contact for technical issues, ensuring smooth day-to-day operations for end-users. This role focuses on troubleshooting, technical support, and user training.
Key Responsibilities
- Act as the first point of contact for all technical assistance requests (hardware, software, accounts, and network).
- Troubleshoot and resolve end-user issues in a timely and professional manner.
- Manage and document help desk tickets, escalating issues when necessary.
- Assist with employee onboarding and offboarding (account setup, device configuration, permissions).
- Provide user training and guidance on IT policies, security protocols, and company tools.
- Support asset management (devices, peripherals, software licenses).
Qualifications
- 1–2 years of IT support or help desk experience.
- Strong troubleshooting and problem-solving skills.
- Familiarity with ticketing systems (e.g., Jira, Zendesk, ServiceNow).
- Knowledge of Windows/Mac OS environments, Office 365, and common workplace tools.
- Good communication skills with a customer-first mindset.
- English is a must
Preferred Skills
- Basic networking knowledge (DNS, VPN, firewalls).
- Exposure to IT security best practices.
- Experience with remote support tools.
Growth Opportunities
This role is an excellent path toward a career in Sysadmin, IT administration, systems engineering, or cybersecurity.
